Booking & Salon policy

 

Appointments & Booking

  • Appointments can only be booked through the booking link. A 50% deposit is required to secure your appointment.
  • if youre unsure what to book, feel free to message me before booking. There is also a highlight explaining how to book.
  • It is the clients responsibility to book the correct service. If an incorrect service is selected. I cannot guarantee that changes can be made at the time of your appointment. Should the appointment need to be cancelled as a result, the deposit will not be refunded.
  • I do not remove or work over sets done by other nail technicians.
 

Nail Condition & Health

  • Please do not book if you have damaged nails, a fungal infection, or any contagious nail or skin condition.
  • If I believe it is unsate to perform the treatment, I reserve the right to refuse service
 

Repairs & Guarantee

  • I offer a 7-day guarantee for lifting or breakage due to product or application
  • Damage caused by accidents, misuse. picking, biting, or improper aftercare is not covered.
  • Any repairs requested after 7 days will be charged and must be booked through the booking system
  • Please contact me within the guarantee period and include a clear photo of the affected 
 

Respect & Hygiene

  • Please arrive with clean hands and nails.
  • Please respect my time. workspace. and policies.
  • Any rude. aggressive. discriminatory. or inappropriate behaviour will not be tolerated and may result in refusal of service and future bookings.
 

Cancellations, rescheduling etc

  • More than 48 hours: free to reschedule/ cancel
  • Within 48 hours: 50% deposit retained
  • Within 24 hours: 100% of the treatment price is due
  • Please let me know if youre running late.
  • Arriving more than 20 minutes late may result in your appointment being cancelled.
  • If your appointment is cancelled due to late arrival, the cancellation policy will apply.
  • No shows will be charged 100% of the treatment price.
  • Repeated late arrivals or no shows may result in refusal of future bookings.
 

Other

  • As nail services are a cosmetic treatment, refunds are not provided. If theres an issue covered by the guarantee - I'll happily repair it.
  • If you arrive with product on your nails but havent booked a removal. I may have to shorten or cancel the appointment if time doesn't allow.
  • Please don't bring children or pets due to limited space and safety.
  • Please don't bring additional guests unless agreed upon beforehand.
  • If youd like nail art but havent booked enough time, I may not be able to accommodate it.
 
BY BOOKING AN APPOINTMENT. YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THESE POLICIES.